Shipping Policy

All orders are processed within 2-3 weeks (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We make every effort to fulfill orders as quickly as possible.

Remember most orders are custom and handmade.

Potential delays due to a high volume of orders or postal service problems are out of our control.

Shipping rates will be calculated at checkout.

How do I check my order status?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at gencycrafts@gmail.com with your name and order number, and we will look into it for you.

We are not responsible for lost or stolen items once it is in hands of the shipping carrier. Please make sure to double check your address and email before placing an order. If an item is lost or stolen, please file a claim immediately with the shipping carrier.